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Frequently Asked Questions
The support team is available exclusively for ongoing projects and can be reached via the email provided once a project is initiated. This ensures that communication remains streamlined and focused throughout the project’s duration.
When submitting a quote, providing a detailed description of your project is incredibly helpful. This allows us to better understand your software needs and accurately determine the project timeline. If you have any questions, feel free to visit the contact page and reach out to us—we’re happy to assist!
Once you decide to move forward, simply sign and return the quote. Afterward, we will create a detailed project timeline to ensure everything is properly planned. Following that, we’ll begin the project and keep you updated throughout each phase. This streamlined process ensures we stay aligned with your goals from start to finish.
As part of every project plan, we include a two-week period during which small updates and bug fixes can be made at no extra cost. This allows us to address any minor issues or adjustments that arise after project completion. Additionally, it ensures the final product is polished and meets your expectations without any unexpected costs.
The support team will get back to you very soon, usually within a day. We prioritize quick responses to ensure that any questions or issues you have are addressed promptly. Rest assured, you won’t have to wait long for assistance.
Email is preferred for most inquiries, as it allows us to address your concerns efficiently. However, for more complicated issues, we recommend a phone or Zoom call to ensure clear communication and resolve matters quickly. This way, we can provide you with the best support possible.
Typically, discounts are not offered; however, upon special request, exceptions may be made based on the specifics of the project. We carefully evaluate each request to ensure it aligns with the scope and needs of the work. If an exception is possible, we’ll be happy to discuss the details with you.
Yes, absolutely! Our software is designed to be highly customizable, allowing you to tailor it to your specific needs and preferences. We work closely with you to fully understand your requirements and ensure that the solution fits seamlessly. Additionally, we provide ongoing support, making adjustments as needed to ensure the software evolves alongside your business.
Yes, if third-party tools are required or would simplify the building process while enhancing security, we will integrate them seamlessly into the development. We carefully assess each tool to ensure it aligns with your needs and strengthens the overall solution. Additionally, we prioritize both security and functionality, ensuring a smooth, safe, and efficient process from start to finish.
Of course, this is always preferred. Whether you’re looking for a minor software update or a completely new version, we’re here to meet your needs. In cases where you have numerous ideas requiring extensive code changes, we can seamlessly implement them to ensure the solution aligns with your vision. Moreover, we’ll work closely with you throughout the process to ensure your objectives are fully realized.